It is your responsibility to ensure that you have adequate approvals or permits for the delivery of your pieces, along with the correct space for the delivery of your items, including providing that the product will fit through all necessary doors and lifts.

Unfortunately, we cannot be held responsible for any late deliveries due to unforeseen circumstances.

The client must receive the products for installation after production, if the client fails to do so, Hej House LLC has the right to charge the client of 25AED/sqft per day. Charges would be payable prior to installation.

Wood is a natural material that varies in colour, grain pattern, texture, and appearance. Any products made with wood or wood veneer may exhibit unique aspects and are hallmarks of their authenticity. They may show character marks including but not limited to knots, surface checking, oxidation, mineral staining, holes or markings from insects. These features are not defects and Hej House makes no claim to the extent of these features present in any order.

Given it’s a natural material, variations in the material colour, texture and veining, as well as variance resulting from the hand-finishing process, are to be expected. No two pieces will be exactly alike.
Hej House is not responsible for any natural defects in marble and granite Like surface cracks, colour variation, and veins directions which comes in 40% of natural stones.

We offer a 1-year structural warranty on all our upholstered and wooden furniture against manufacturing defects. Normal wear and tear are not covered under this warranty. Fabric and foam used for upholstery are excluded as there is no guarantee against fabric pilling or crushing over time for the fabric chosen. Marble, glass and mirror items are not included in this warranty as they require special care and daily treatment.