Do you have any questions about our products or need help with your order? Please see our frequently asked questions below. If you can't find the answer you are looking for please be in touch with our team via enquiries@hej-house.com
If you would like to speak to a member of our team, they can be contacted via enquiries@hej-house.com.
Product lead times are available within each individual product description. Lead times are regularly updated. Our team is always available to assist. Please contact us for more information.
We offer delivery across the UAE and selected international locations. Delivery options vary depending on product size and location.
It is your responsibility to check there is sufficient access to your property as well as to the delivery location. Please use our 'Will It Fit?' guide to assist you.
Yes, you are able to purchase select fabric swatches before committing to a product. CLICK HERE to be taken to our Material Library.
Please choose carefully, we do not offer refunds or exchanges if you change your mind or make a wrong decision.
Ensure your purchase will fit prior to placing your order, please use our ‘Will It Fit?’ guide to the best of your ability to confirm the product will fit within your stairway, lift and doorways.
To view our warranty and consumer guarantees, please CLICK HERE.
We accept major credit cards, Apple Pay, bank transfer, and selected online payment providers.
We operate primarily online. Our collections can be viewed through our website and Instagram. Samples are available upon request.
Yes we do. Our team has an in-depth understanding of the industry and is available to assist with selection and product pricing. Our trade program is open to interior designers, architects and associated industry professionals or firms for residential use as well as commercial projects such as workplace, retail and hospitality environments. To express interest regarding a trade account, please CLICK HERE to apply.
No, unfortunately we do not allow customer collections from our warehouse.
Our furniture is manufactured in the UAE using carefully selected materials and finishes.
If you have any questions after receiving your order, our team is available to assist with after-sales support and care guidance.